Refund and Returns Policy
Returns and Refund Policy
At Iridis Memorials, we strive to provide the highest quality funeral stationery printing services. However, we understand that sometimes mistakes can happen or your needs may change.
Our returns and refund policy is designed to be fair and transparent, ensuring a smooth and stress-free experience for all our customers.
Returns
We accept returns for any reason within 14 days from the date of delivery. To initiate a return, please contact our customer service team and provide your order number and a detailed explanation of the reason for the return.
We will then provide you with a return shipping address and any necessary instructions.
Refunds
We will process refunds within 5-7 business days after receiving the returned item. Refunds will be issued in the original form of payment and will be credited back to your account within the same timeframe.
Please note that refunds may take longer to appear on your account depending on your bank or financial institution.
Damaged or Incorrect Items
If your order arrives damaged or with incorrect items, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible and provide a replacement or refund as needed.
Exceptions
Our returns and refund policy does not affect your statutory rights as a consumer. If you are not satisfied with our policy, please contact us, and we will be happy to discuss your concerns and find a suitable solution.
Thank you for choosing Iridis Memorials for your funeral stationery printing needs. We appreciate your business and are committed to providing you with the highest level of service and support.
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